Services
What we run.
Operate
- 01
Remote Support & Managed IT
Managed services
Helpdesk, remote monitoring and management, patching, Microsoft 365 and Google Workspace administration, networking, backup and continuity, and vendor management.
- General IT support and questions
- Helpdesk and remote support
- Remote monitoring and management
- Endpoint patching and maintenance
- 02
Co-Managed IT
Co-managed services
Capacity and engineering depth for organizations with an internal IT lead or team: helpdesk overflow, after-hours coverage, the RMM and patching platform, escalation engineering, projects, documentation and reporting.
- Helpdesk overflow and after-hours coverage
- RMM, patching and security platform
- Escalation engineering
- Projects and migrations
- 03
Mobile Device Management
Device management
MDM and UEM for laptops, phones and tablets with Microsoft Intune, Jamf, Apple Business Manager and Android Enterprise: zero-touch enrollment, policy and compliance, app deployment, remote lock and wipe, and BYOD.
- Platform implementation
- Zero-touch enrollment
- Configuration and compliance policy
- Application deployment
Secure
- 04
Cloud Security
Cloud security
Cloud architecture and migration on AWS, Azure, Google Cloud and Cloudflare with identity, zero-trust access, posture management, backup and DR, compliance readiness, and incident response built in.
- Cloud architecture and landing zones
- Migration
- Identity and access management
- Zero-trust access
- 05
IT Compliance
Compliance readiness
Readiness and evidence for HIPAA, PCI DSS, SOC 2, GLBA and cyber-insurance requirements: gap assessment, control mapping, policy sets, evidence collection, continuous monitoring and auditor liaison.
- Gap assessment
- Control mapping
- Policy and procedure sets
- Technical control implementation
- 06
Backup & Disaster Recovery
Continuity
Managed backup for endpoints, servers and SaaS platforms with immutable off-site copies, defined recovery objectives, scheduled restore testing and continuity planning.
- Endpoint and server backup
- SaaS backup
- Cloud workload backup
- Immutable and off-site copies
- 07
Physical Security
Physical security
Cloud-managed video surveillance, door access control with badges, fobs and mobile credentials, visitor management and intercoms, designed and operated on the same network and identity platform as the rest of your IT.
- Video surveillance
- Door access control
- Badges, fobs and mobile credentials
- Identity integration
Business automation
Looking to automate a manual process?
Every hour your team spends re-keying data, chasing approvals or rebuilding the same spreadsheet is an hour not spent on customers, growth and the work only they can do. DVSN AI automates the slow, repetitive steps so that time goes back to the work that moves the business forward.
Managed services scope
Included in a managed services agreement
The baseline scope of every managed engagement. Additional scope is defined during discovery.
- General IT support and questions
- Email and productivity platforms (Microsoft 365, Google Workspace)
- Workstation maintenance, patching and security
- Website and domain hosting
- Application hosting
- Backup and business continuity
- Server maintenance and security
- Office networking and wireless
- Remote support and helpdesk
What are you waiting for? Let's get started!
Book an introduction discovery call today.