---
title: "Services: managed IT, device management and security | DVSN AI"
description: "Remote Support & Managed IT, Co-Managed IT, Mobile Device Management, Cloud Security, IT Compliance, Backup & Disaster Recovery and Physical Security from one accountable provider."
canonical: https://dvsn.ai/services
---

# Services: what we run


# Operate

## [Remote Support & Managed IT](https://dvsn.ai/services/remote-support)

Helpdesk, remote monitoring and management, patching, Microsoft 365 and Google Workspace administration, networking, backup and continuity, and vendor management.

- General IT support and questions
- Helpdesk and remote support
- Remote monitoring and management
- Endpoint patching and maintenance
- Microsoft 365 and Google Workspace administration
- Networking
- Onboarding and offboarding
- Asset and licence management
- Backup and business continuity

## [Co-Managed IT](https://dvsn.ai/services/co-managed-it)

Capacity and engineering depth for organizations with an internal IT lead or team: helpdesk overflow, after-hours coverage, the RMM and patching platform, escalation engineering, projects, documentation and reporting.

- Helpdesk overflow and after-hours coverage
- RMM, patching and security platform
- Escalation engineering
- Projects and migrations
- Documentation and standards
- Security operations

## [Mobile Device Management](https://dvsn.ai/services/mobile-device-management)

MDM and UEM for laptops, phones and tablets with Microsoft Intune, Jamf, Apple Business Manager and Android Enterprise: zero-touch enrollment, policy and compliance, app deployment, remote lock and wipe, and BYOD.

- Platform implementation
- Zero-touch enrollment
- Configuration and compliance policy
- Application deployment
- Remote lock, wipe and recovery
- BYOD and lifecycle management

# Secure

## [Cloud Security](https://dvsn.ai/services/cloud-security)

Cloud architecture and migration on AWS, Azure, Google Cloud and Cloudflare with identity, zero-trust access, posture management, backup and DR, compliance readiness, and incident response built in.

- Cloud architecture and landing zones
- Migration
- Identity and access management
- Zero-trust access
- Security posture management
- Monitoring and incident response

## [IT Compliance](https://dvsn.ai/services/compliance)

Readiness and evidence for HIPAA, PCI DSS, SOC 2, GLBA and cyber-insurance requirements: gap assessment, control mapping, policy sets, evidence collection, continuous monitoring and auditor liaison.

- Gap assessment
- Control mapping
- Policy and procedure sets
- Technical control implementation
- Evidence collection
- Continuous monitoring and auditor liaison

## [Backup & Disaster Recovery](https://dvsn.ai/services/backup-disaster-recovery)

Managed backup for endpoints, servers and SaaS platforms with immutable off-site copies, defined recovery objectives, scheduled restore testing and continuity planning.

- Endpoint and server backup
- SaaS backup
- Cloud workload backup
- Immutable and off-site copies
- Recovery objectives and restore testing
- Continuity planning

## [Physical Security](https://dvsn.ai/services/physical-security)

Cloud-managed video surveillance, door access control with badges, fobs and mobile credentials, visitor management and intercoms, designed and operated on the same network and identity platform as the rest of your IT.

- Video surveillance
- Door access control
- Badges, fobs and mobile credentials
- Identity integration
- Visitor management, intercoms and sensors
- Network, power and monitoring

## Business automation

Every hour your team spends re-keying data, chasing approvals or rebuilding the same spreadsheet is an hour not spent on customers, growth and the work only they can do. DVSN AI automates the slow, repetitive steps so that time goes back to the work that moves the business forward. [Business automation](https://dvsn.ai/solutions/business-automation)

## Included in a managed services agreement

- General IT support and questions
- Email and productivity platforms (Microsoft 365, Google Workspace)
- Workstation maintenance, patching and security
- Website and domain hosting
- Application hosting
- Backup and business continuity
- Server maintenance and security
- Office networking and wireless
- Remote support and helpdesk